Support
Returns & RMA
If a PTS PSDS or E-Kit™ unit needs repair, the Return Material Authorization (RMA) process below gets it back into the fight as quickly as possible. Warranty repairs are normally completed within 10 business days of receipt, and PTS pays return shipping within CONUS.
How the RMA process works
- 1
Request an RMA
Email RMA@pts-inc.com (or call 256-539-6787) with the information listed below. A PTS team member will respond within one business day.
- 2
Receive your RMA number
PTS issues an RMA number and the ship-to address for the repair facility. Do not ship a unit before receiving an RMA number — unauthorized returns can delay repair.
- 3
Ship the unit to PTS
Package the unit securely, include the RMA number on the outside of the box and on all paperwork inside, and send the shipment tracking number to RMA@pts-inc.com.
- 4
Repair and return
Warranty repairs are normally completed within 10 business days of receipt at the PTS facility. PTS pays return shipping within CONUS for warranty repairs. You will receive tracking information when the repaired unit ships back.
What to include in your request
- Serial number of each unit being returned
- Part number and item description
- Specific description of the problem or fault — the more detail, the faster the diagnosis
- Purchase order, contract, or order reference (if available)
- Point of contact: name, title/rank, unit or organization, phone, and email
- Return ship-to address for the repaired unit (including attention line and phone)
Contact the RMA team
Phone
256-539-6787
Mon–Fri, 8am–5pm CST.
For general support questions not related to a return, use the contact page. Warranty coverage questions can be addressed with your order documentation or by emailing the RMA team.