SUPPORT

Patent/Ear

PTS manufactured products are protected under one or more of the following United States Patents: US 6,784,570 B1; US 7,227,755 B1; US 7,733,658 B1; US 8,059,412 B1; US 8,149,592 B1; and US 8,462,491 B2. Additional patents are pending.

Export of PTS manufactured product is controlled under the Export Administration Regulations (EAR).

Photo by Sgt. 1st Class Brent Powell

“The appearance of U.S. Department of Defense (DoD) visual information does not imply or constitute DoD endorsement.”

Warranty

PTS warrants all power supply docking stations (PSDS) to be free from defects in material and workmanship for a period of thirty-six (36) months from the date of shipment. PTS shall not be obligated to repair or replace a PSDS if it becomes damaged by unauthorized maintenance or repair, incorrect operational set-up, abuse, or neglect.

PTS shall bear the domestic transportation costs to/from the PTS facility when a PSDS is returned within the warranty period, OCONUS shipping will be the responsibility of the user.

Products sold by but not manufactured by PTS will be covered by the Original Equipment Manufacturers (OEM) warranty policies and procedures.

Policies & Procedures

RETURN POLICY

  • If something is wrong we will make it right. Please email [email protected] if there is an issue with your order.
  • Returns are only accepted if the item was purchased directly from www.pts-inc.com.
  • Returns must be processed with a Return Authorization Number (RMA). To request a return authorization number contact PTS at [email protected] or 256-539-6787.
  • For a full refund item must be returned/exchanged unused in its original packaging and received by PTS, Inc. within 14 days of shipment.
  • Items returned between 14-30 days of shipment will be subject to a 20% restocking fee.
RMA FORM

ORDER PROCESSING

  • We have the right to refuse any order.
  • Order processing takes 1-3 business days for items in stock and shipping time/method selected begins as soon as your product leaves our warehouse
  • PTS, Inc. is closed on all major US holidays. No orders are processed on these days.

PAYMENT METHODS

  • Visa , Master Card, AMEX, Discover
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